topic Re: unable to order full fiber. in Broadband

unable to order full fiber.

skullkidrae — Thu, 31 Jul 2025 12:12:56 GMT

i am a former staff member who worked broadband. im trying to place an order for fttp but its not showing when i try to. iv tryed searching for a few addresses around me and full fiber is shoing for my nabours. i was wondering if i could have my account cleared up and prevous orders removed to allow me to process my order please.

Re: unable to order full fiber.

daveNOS — Thu, 31 Jul 2025 12:19:00 GMT

@skullkidrae wrote:
i am a former staff member who worked broadband. im trying to place an order for fttp but its not showing when i try to. iv tryed searching for a few addresses around me and full fiber is shoing for my nabours. i was wondering if i could have my account cleared up and prevous orders removed to allow me to process my order please.

@skullkidrae None of that will happen by posting on the forum, this is mainly a customer to customer support platform, you will have to call customer support to see why you are unable to order full fibre.

Re: unable to order full fiber.

TimmyBGood — Thu, 31 Jul 2025 12:30:45 GMT

@skullkidrae

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: unable to order full fiber.

GD1 — Thu, 31 Jul 2025 12:32:05 GMT

@skullkidrae You will need to call Sky