topic Re: WiFi failed in Broadband

WiFi failed

zazu360 — Thu, 31 Jul 2025 10:48:09 GMT

Have been with Sky for years without issue. This morning, all the lights on the router were green but none of our devices were connecting (iPhones, desktop and laptop). Sky check said all was well. Have reset the router and all the lights are green but connection still seems unstable with devices repeatedly losing connection. Any suggestions?? TIA

Re: WiFi failed

Cln — Thu, 31 Jul 2025 11:00:55 GMT

I am having this exact same problem so would be keen to hear skys excuses.

Kept telling me on the app it was just slow speed and not giving me any way of actually talking to someone only posting here!

Re: WiFi failed

GD1 — Thu, 31 Jul 2025 11:11:47 GMT

@zazu360 Your duplicate post on the Sky Q board has been removed as you already riased the same question here.

Re: WiFi failed

Adilh1 — Thu, 31 Jul 2025 11:11:54 GMT

Same issue here - no errors to report, lights are all green but no connectivity at all

Re: WiFi failed

Paulhigh — Sat, 16 Aug 2025 18:05:23 GMT

Slow WiFi connection and no pictures