topic Re: Speed to hub dropped! in Broadband

Speed to hub dropped!

Tagen — Wed, 30 Jul 2025 12:00:39 GMT

When installed about 3 months ago speed was between 12 to 16 mb, now I only get between 2 & 3 mb.

Engineer fitted new connection box & reset system, but no better!! Help!!

Re: Speed to hub dropped!

JimM1 — Wed, 30 Jul 2025 12:35:22 GMT

@Tagen Are you on an old ADSL connection far away from the exchange!, also which sky hub are you using!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Speed to hub dropped!

Tagen — Wed, 30 Jul 2025 16:17:01 GMT

On ADSL useing Hub supplied by Sky.

But of a distance from cabinet, but do not understand how a few weeks ago I was getting Up to 16mb, now lucky to get 3mbps & engineer came this morning a found no faults!

Re: Speed to hub dropped!

JimM1 — Wed, 30 Jul 2025 16:42:12 GMT

@Tagen If you want to follow the link below, post up your stat's as you see them per the sample picture, just give it a time to fill in the data fields will take a look see!

How to read your Sky Hub statistics