topic Engineer appointment in Broadband

Engineer appointment

San970806 — Wed, 30 Jul 2025 15:29:48 GMT

Hello, our WiFi modem/router (Sky Hub) is not working at all — no internet connection. We’ve tried restarting it, but nothing works. Can you help us check the line or send an engineer if needed?

Re: Engineer appointment

caesarome — Wed, 30 Jul 2025 15:38:37 GMT

@San970806

As we are customers here this is something that you might be able to loom into yourself.

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Engineer appointment

San970806 — Sun, 03 Aug 2025 04:24:33 GMT

Hello we tried everything and it haven't worked well. So please send us a engineer

as soon as possible.

Re: Engineer appointment

JimM1 — Sun, 03 Aug 2025 07:17:16 GMT

@San970806 If you have not got it, then when you post on the Forum you are only talking to customers like yourself and NOT to sky, the community and About at the top of the page will explain it all.

If you want and need an Engineer then you have to call sky, there is NO other way to do it for you!