topic Re: Full Fibre Connection Issues in Broadband

Full Fibre Connection Issues

Chelle0280 — Wed, 30 Jul 2025 14:21:58 GMT

I upgraded to full fibre 300 a few months ago and the connection and speed is shocking.

The hub is in an open space off the floor and isn't blocked by anything but our signal is poor even when sitting next to it. Our sky TV keeps losing connection to it despite having a brand new Sky Q box and it being in the same room. I can no longer work from home in my office as i have little to no signal and if I have to make any kind of Teams call I have to sit downstairs next to the Hub which is far from ideal.

I've done all the checks, rebooted it, taken off anyting thats connected that doesn't need to be and nothings helped

The broadband / wifi i had before was far better and i had no issues nor the need to use boosters. To add I've put a booster in my office and that hasn't helped

I want to downgrade my package and revert back to my old package because it slimply isn't good enough

Re: Full Fibre Connection Issues

JimM1 — Wed, 30 Jul 2025 14:52:13 GMT

@Chelle0280 What sky hub do you have, see the link below!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Full Fibre Connection Issues

Chelle0280 — Wed, 30 Jul 2025 15:01:47 GMT

The Sky Max Hub

Re: Full Fibre Connection Issues

TimmyBGood — Wed, 30 Jul 2025 15:15:46 GMT

@Chelle0280

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.