topic Re: Sky Ultra Fast FTTP broadband question in Broadband

Sky Ultra Fast FTTP broadband question

Dec712 — Sat, 19 Jul 2025 14:56:41 GMT

Hi there im getting Sky Ultra Fast FTTP 930mps broadband in 10 days time does the router come through the post or will the sky engineer have it? As I forgot to ask the customer service operator that question also do they let you know when they are arriving as I don't finish work till 2pm so it would have to be after 2:30 pm, also i already have FTTP to my property so I won't need an engineer

Re: Sky Ultra Fast FTTP broadband question

mormegil — Sat, 19 Jul 2025 15:20:57 GMT

The router is posted out in advance of the installation/activation once it has been confirmed so it is delivered in time

when you placed the order you would have been given the choice to choose where you wanted it delivered to

Re: Sky Ultra Fast FTTP broadband question

Dec712 — Sat, 19 Jul 2025 15:31:03 GMT

Thanks that explains it it gets activated Next Tuesday 29th of July so I should have it de

Re: Sky Ultra Fast FTTP broadband question

mormegil — Sat, 19 Jul 2025 15:36:24 GMT

Theb29th is a week on Tuesday so yeah plenty of time for it to be delivered

you will normal receive a text or email with the tracking details once it is dispatched

Re: Sky Ultra Fast FTTP broadband question

Dec712 — Wed, 23 Jul 2025 09:03:02 GMT

Thought I'd give an update with the activation date 6 days away my router still not dispatched and is stuck on the the 15th of July (order was placed on 15th of July) plus why do I need a sky engineer to install it as I've already got FTTP connection to my house.

So I hope it arrives by Tuesday as my vodafone broadband gets cut off at 1am on the 29th July.

Re: Sky Ultra Fast FTTP broadband question

JimM1 — Wed, 23 Jul 2025 09:45:27 GMT

@Dec712 Did you have sky take care off everything via the OTS, your vodafone line should not get shutdown at all for a switching issue, and would expect your hub to be Sat off this week or Monday at the latest via the dispatch. All you can do is keep an eye on it until then!

Re: Sky Ultra Fast FTTP broadband question

Dec712 — Wed, 23 Jul 2025 10:38:21 GMT

Yes Sky are also taking over my landline as well including FTTP anyway I've just had a text message of sky saying my router has been dispatched so it should arrive tommorw or Fridsy.

@JimM1 wrote:
@Dec712 Did you have sky take care off everything via the OTS, your vodafone line should not get shutdown at all for a switching issue, and would expect your hub to be Sat off this week or Monday at the latest via the dispatch. All you can do is keep an eye on it until then!

Re: Sky Ultra Fast FTTP broadband question

Dec712 — Wed, 23 Jul 2025 14:52:36 GMT

So just to update my hub will be delivered on Friday ready for Tuesday also is it mandatory for a sky engineer to come to my property to install it as I can set it up my self including putting the phone cable at the back of the router, but customer service insist I have an engineer come to my property,but i already have an ONT box installed and the gray box outside as apparently the engineer visit is for first time installation as Vodafone installed it 4 years ago.

Re: Sky Ultra Fast FTTP broadband question

JimM1 — Wed, 23 Jul 2025 14:58:39 GMT

@Dec712 What ONT do you have connected, take a picture and post it to the site!

Re: Sky Ultra Fast FTTP broadband question

Dec712 — Wed, 23 Jul 2025 15:03:24 GMT

this is the current ont that openreach installed on behalf of Vodafone back in 2022.

Re: Sky Ultra Fast FTTP broadband question

JimM1 — Wed, 23 Jul 2025 15:09:05 GMT

@Dec712 Will take a look when cleared for viewing! When you got the Vodafone package, what speed profile was applied at the time!

Re: Sky Ultra Fast FTTP broadband question

Dec712 — Wed, 23 Jul 2025 15:11:33 GMT

My package was 910 MBPS I know my new package with Ultra Fast FTTP from sky goes from between 900 too 930.

Re: Sky Ultra Fast FTTP broadband question

JimM1 — Wed, 23 Jul 2025 15:33:45 GMT

@Dec712 Cant think off any specific reason why sky would wish to send an Engineer for a hub swapout, could see if it was an OR Engineer and they wish to maybe swapout the ONT possible for a phone service requirement who knows!

Should be no need to swap that Nokia out!

Re: Sky Ultra Fast FTTP broadband question

Mr+Slant — Wed, 23 Jul 2025 15:37:32 GMT

Are you in a Cityfibre area? If so then Sky might be provisioning your service via them rather than Openreach which will require an install of another fibre cable.

Check and see if the service you've ordered is symmetric - same speed up and down. If it is then its Cityfibre and a new physical install.

Re: Sky Ultra Fast FTTP broadband question

Dec712 — Wed, 23 Jul 2025 15:41:55 GMT

No I don't have city fiber in my area im only in a openreach fiber area so I find it strange as to why sky want to send an engineer out for basically a hub swap.

Re: Sky Ultra Fast FTTP broadband question

Osmond — Wed, 23 Jul 2025 16:40:00 GMT

Are you in a Cityfibre area? If so then Sky might be provisioning your service via them rather than Openreach which will require an install of another fibre cable.

FYI Only the 2.5gb and 5gb offerings are through CityFibre, the other full fibre packages are still being provided by OpenReach.

Re: Sky Ultra Fast FTTP broadband question

Dec712 — Sat, 26 Jul 2025 19:49:57 GMT

Thought I'd give you an update the hub arrived yesterday so I'll or the engineer will set it up on Tuesday thank you for all your help so far 😊

Re: Sky Ultra Fast FTTP broadband question

Chrisee — Sun, 27 Jul 2025 07:07:58 GMT

@Osmond wrote:

Are you in a Cityfibre area? If so then Sky might be provisioning your service via them rather than Openreach which will require an install of another fibre cable.

FYI Only the 2.5gb and 5gb offerings are through CityFibre, the other full fibre packages are still being provided by OpenReach.

That does not agree with what Sky have told the forum superusers.

Where a customer's address is passed by both Openreach fibre and City Fibre Sky will always use the City Fibre connection and will provide whatever speed the customer wishes to order the customer will not be given the option to have an Openreach connection. Only customers on City Fibre's XSG-PON network can order the Gigafast+ products which is currently not every City Fibre connection as the upgrade from GPON is not yet complete.

Re: Sky Ultra Fast FTTP broadband question

Dec712 — Sun, 27 Jul 2025 07:20:16 GMT

Well for my area in North Wales we don't have city fiber so when my connection goes live on Tuesday Sky will have no choice but to use the existing openreach connection

Re: Sky Ultra Fast FTTP broadband question

Chrisee — Sun, 27 Jul 2025 07:34:19 GMT

@Dec712 given Openreach fibre has roughly 4 times the coverage than City Fibre that is likely to be the most likely solution.