topic Re: wifi not working ! in Broadband

wifi not working !

Klaudia87 — Wed, 30 Jul 2025 10:58:59 GMT

no signal

Re: wifi not working !

JimM1 — Wed, 30 Jul 2025 11:15:46 GMT

@Klaudia87 No wireless wi-fi signal then try the hub powered down for 5 minutes, see if the wireless comes back up when re-powered.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

Links if you need them!

Re: wifi not working !

Klaudia87 — Wed, 30 Jul 2025 12:22:48 GMT

what is a phone number to speak to costumer service please

Re: wifi not working !

JimM1 — Wed, 30 Jul 2025 12:36:40 GMT

@Klaudia87 In the link need more help.

https://www.sky.com/help/home

Re: wifi not working !

Klaudia87 — Wed, 30 Jul 2025 12:46:19 GMT

thank you.

there is no phone number ?

I would like to speak to advisor not to computer.

Re: wifi not working !

JimM1 — Wed, 30 Jul 2025 12:50:47 GMT

@Klaudia87 You need to do it again, you are just missing the phone number as IT IS there!