topic Re: Moving house, but we have no phone line in Broadband

Moving house, but we have no phone line

Bennyrizzi — Wed, 30 Jul 2025 09:42:42 GMT

Hi all. I'm a sky broadband customer, we're moving house - have it all booked in etc. The house we're moving into doesn't have a phone line attached to the house, will the sky engineer fit one? Sky customer services said they inspect ahead of the move day to see if we need an openreach line fitting and sort it in advance - as we NEED internet on the move day, I just really want to make sure this is the case? Has anyone else been in the same position and can confirm this is what happens? Or should I contact sky to ensure they're aware (and what is the best way of contacting them?).

Many thanks in advance!!

Ben

Re: Moving house, but we have no phone line

TimmyBGood — Wed, 30 Jul 2025 09:46:29 GMT

@Bennyrizzi wrote:

The house we're moving into doesn't have a phone line attached to the house, will the sky engineer fit one?

Sky personnel typically cannot touch Openreach cabinets or ducts, and there are very few qualified for pole work.

Sky customer services said they inspect ahead of the move day to see if we need an openreach line fitting and sort it in advance

Sky certainly doesn't do that: Openreach might do so

- as we NEED internet on the move day,

That's just not something any ISP can guarantee

Re: Moving house, but we have no phone line

TimmyBGood — Wed, 30 Jul 2025 09:48:00 GMT

@Bennyrizzi

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: Moving house, but we have no phone line

Bennyrizzi — Wed, 30 Jul 2025 09:55:20 GMT

Many thanks for that - I checked the site you recommended and the below is what has come back. Also, I've had a text from Openreach who are attending on the house move date, stating they will be drilling a hole etc - sounds promising?

Re: Moving house, but we have no phone line

TimmyBGood — Wed, 30 Jul 2025 10:04:12 GMT

@Bennyrizzi

The line of text below the box shows you're getting a new FTTP installation arriving overhead from a pole, so the current absence of a 'phone line' (legacy copper circuit) isn't relevant.

Be aware that while most such work proceeds smoothly on the scheduled date, there's no way to be certain that's going to be the case and Sky doesn't offer alternative temporary arrangements.

Re: Moving house, but we have no phone line

Bennyrizzi — Wed, 30 Jul 2025 10:06:21 GMT

@TimmyBGood - that's fine, that's the assurance I was looking for to be honest so thank you very much for that!

Just didn't want an engineer turning up and THEN realising this, to then have to rebook etc. Just wanted to ensure all parties were aware/to see if I had to do anything else to make them aware in advance so it's as smooth as it can potentially be.

Again - thanks for this!