topic Re: Internet connection no internet in Broadband

Internet connection no internet

Andy1650 — Wed, 30 Jul 2025 08:31:39 GMT

No Internet connection. Cannot have this happen please resolve and offer better solution otherwise I have no choice but to cancel service

Re: Internet connection no internet

TimmyBGood — Wed, 30 Jul 2025 09:32:47 GMT

@Andy1650 wrote:

Cannot have this happen please resolve and offer better solution

No domestic ISP can promise uninterrupted service: that's just not physically possible given the multiple potential points of failure on the national network. If continuity is critical then you should consider using a provider which offers automatic failover to a cellular data connection (at an additional monthly cost) which Sky currently has on its Business but not its Home broadband service.

Re: Internet connection no internet

TimmyBGood — Wed, 30 Jul 2025 09:32:00 GMT

@Andy1650

To start the Sky troubleshooting process, use this link:

https://www.sky.com/help/servicestatus

and here:

https://www.sky.com/help/articles/broadband-diagnostic-start

These can be carried out using a smartphone.