Fibre Connection Issue

Subi — Tue, 29 Jul 2025 20:52:52 GMT

Hi SKY I've been having issues with WIFI on majority of my devices, I've rebooted my router about 5 times in the last month and it's still the same thing. I keep losing connection on my android phone and then have to keep on reconnecting, my device phone has been restarted virtually every day. I need SKY to triple check my fibre connection. Thanks

Re: Fibre Connection Issue

caesarome — Tue, 29 Jul 2025 21:00:40 GMT

@Subi

This is a community where customers help each other so you are not talking to Sky.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic Fibre Connection Issue in Broadband

Fibre Connection Issue

Re: Fibre Connection Issue