topic Re: Humax box has lost iPlayer etc on freeview in Broadband

Humax box has lost iPlayer etc on freeview

ChrisR55 — Tue, 15 Jul 2025 15:57:58 GMT

Since installation of sky internet I have been unable to get iPlayer, and other tv icons on humax box with free view. Netflix works fine.

Re: Humax box has lost iPlayer etc on freeview

GD1 — Tue, 15 Jul 2025 15:59:20 GMT

@ChrisR55 Have you tried a network reset in the Humax settings menu?

Re: Humax box has lost iPlayer etc on freeview

Chrisee — Tue, 15 Jul 2025 16:22:29 GMT

@ChrisR55 some Humax kit lost iPlayer support a year and a half back see https://www.cordbusters.co.uk/bbc-iplayer-discontinued-humax-freeview-box/

Re: Humax box has lost iPlayer etc on freeview

ChrisR55 — Wed, 16 Jul 2025 08:05:35 GMT

That seems to have done the trick.

Thanks very much for your advice.

👍🏼

Re: Humax box has lost iPlayer etc on freeview

Rich19531 — Mon, 28 Jul 2025 21:47:22 GMT

I have the same problem after upgrading to sky ultrafast hub. All freeview apps including Netflix work, it's just iplayer that doesn't work (error code 4002). It's a humax pvr 5000t and it doesn't have a network reset in settings.

Re: Humax box has lost iPlayer etc on freeview

Chrisee — Tue, 29 Jul 2025 06:27:01 GMT

@Rich19531 according to Google Humax error code 4002 indicates an issue with your units software at a guess the last update of the iplayer app is not working. There is a full factory reset option in the menus but you will probably lose all data on the hard disc if you use that. However go into the Settings/System Settings/check for updates to see if the can sort the issue.

Re: Humax box has lost iPlayer etc on freeview

ChrisR55 — Tue, 29 Jul 2025 17:38:08 GMT

i did a network reset and that did the trick.
many thanks.

Re: Humax box has lost iPlayer etc on freeview

Rich19531 — Fri, 01 Aug 2025 18:22:05 GMT

There's nothing on my Humax menus that includes a network reset. I have checked the software build level on the box and it's May 2022. There is no later software available. I think the problem is to do with the Wi-Fi encryption standard on the ultrafast router - it's default is WPA3T but the Humax box only supports up to WPA2.

I could downgrade the router to WPA2 but don't really want to do this. Maybe I'll have to live without iPlayer!

Re: Humax box has lost iPlayer etc on freeview

Rich19531 — Mon, 11 Aug 2025 20:42:06 GMT

Interestingly, we had a power outage for a few minutes recently and since then Iplayer has started to work again. It seems Wi-Fi is back to WPA2!

Re: Humax box has lost iPlayer etc on freeview

Chrisee — Tue, 12 Aug 2025 06:08:45 GMT

@Rich19531 Sky have changed the defaullt WiFi security on the white Sky Max hub to wpa2 because quite a few devices gave errors on wpa3-t.