https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5047411#M506414 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4443761">@Kim2222</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 29 Jul 2025 16:55:59 GMT caesarome 2025-07-29T16:55:59Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5047397#M506410 <P>My router is connected and has a tick on it when checked but it's not connecting my wifi</P> Tue, 29 Jul 2025 16:43:24 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5047397#M506410 Kim2222 2025-07-29T16:43:24Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5047411#M506414 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4443761">@Kim2222</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 29 Jul 2025 16:55:59 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5047411#M506414 caesarome 2025-07-29T16:55:59Z