topic Re: Internet problem in Broadband

Internet problem

Hayleyupton16 — Tue, 29 Jul 2025 15:04:11 GMT

I have a problem with my Internet. I have just had a phone call with somebody saying they are from sky saying they want my account details and my sort code number. I presume this is a scam and they have found out that I have got a problem with my Internet please could somebody contact me as I need to sort the Internet and I need an engineer. I've done the troubleshooting and it's not working

Re: Internet problem

Hayleyupton16 — Tue, 29 Jul 2025 15:09:11 GMT

I need an engineer sending out please to solve this issue

Re: Internet problem

Daniel0210 — Tue, 29 Jul 2025 15:11:10 GMT

@Hayleyupton16
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

You will need to initiate contact. Sky won't contact you as a result of your post.

Re: Internet problem

jamesn123 — Tue, 29 Jul 2025 15:12:41 GMT

@Hayleyupton16

Certainly a scam, Sky wont ask you for bank details when dealing with a support call, they also wont call you out of nowhere.

Additionally nobody will contact you from this forum post, you'll need to contact Sky yourself by calling 150 from your Sky landline or using the 03 number which can be found at https://sky.com/help

Re: Internet problem

TimmyBGood — Wed, 30 Jul 2025 10:33:59 GMT

@Hayleyupton16 wrote:

I presume this is a scam and they have found out that I have got a problem with my Internet

Nope: the criminals cold-call a huge list of automatically generated numbers and use a script which has been written to lead the recipient into believing they are being contacted because of a specific issue.

"We see you've had a problem with your internet " tends to get either no response (in which case the scam isn't going to work) or willing agreement and an easier victim.