topic Re: Weak wifi in Broadband

Weak wifi

Fowzan — Tue, 29 Jul 2025 12:33:39 GMT

Hello,

my wifi is really weak last 3 days not like before and I tried to do all the step to reset and nothing happened. Also tried to call with no help unfortunately

Re: Weak wifi

jamesn123 — Tue, 29 Jul 2025 13:05:18 GMT

Hi @Fowzan

What exactly do you mean by weak? Is it slow or not reaching as far or dropping out?

Re: Weak wifi

Fowzan — Tue, 29 Jul 2025 14:16:53 GMT

Hello, It’s slow

Re: Weak wifi

jamesn123 — Tue, 29 Jul 2025 14:22:54 GMT

@Fowzan

Could you try running a speedtest from a device your seeing issues with and report back with the speed?

Re: Weak wifi

Fowzan — Tue, 29 Jul 2025 21:12:35 GMT

Hello,

the speedtest is:

download 14.6 Mbps and the upload 0.48 Mbps.

Re: Weak wifi

jamesn123 — Tue, 05 Aug 2025 08:51:33 GMT

Hi @Fowzan

When you run the line test on the My Sky app what speed does it say you should be getting? Does it find any issues?