Returning Products

Hurrell20 — Tue, 29 Jul 2025 11:43:14 GMT

Hi there I'm waiting for a box to return my puck and broadband hub but I think it may have been sent to my old address.

Re: Returning Products

jamesn123 — Tue, 29 Jul 2025 12:23:40 GMT

Hi @Hurrell20

You can use any packaging to send the kit back. See instructions on the below link

https://www.sky.com/help/articles/return-tv-broadband

Re: Returning Products

Daniel0210 — Tue, 29 Jul 2025 12:49:26 GMT

@Hurrell20
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband, not sure about Stream) for any loaned equipment they are expecting back.

Note: Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

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Returning Products

Re: Returning Products

Re: Returning Products