topic Re: delayed internet activation in Broadband

delayed internet activation

Artur-2 — Tue, 29 Jul 2025 08:02:21 GMT

Sky was 40 days late from the date the internet was supposed to be activated, am I entitled to compensation, where and how does it work?

Re: delayed internet activation

Daniel0210 — Tue, 29 Jul 2025 08:09:09 GMT

@Artur-2

Take a look at this link

https://www.sky.com/help/articles/auto-compensation

Re: delayed internet activation

Artur-2 — Tue, 29 Jul 2025 08:18:25 GMT

I haven't received any compensation and it's been 1.5 months, no response from them, even when it was supposed to be activated for the first time, the engineer didn't come, I wasn't notified and I took leave for that day.

Re: delayed internet activation

jamesn123 — Tue, 29 Jul 2025 09:02:04 GMT

Hi @Artur-2

You would need to call Sky then and speak to the billing department.