topic Re: Sky Internet in Broadband

Sky Internet

Amymillar — Tue, 29 Jul 2025 07:16:25 GMT

We have been told by one of your team that we need a booster for the Internet so it dont keep droping when we are upstairs

Re: Sky Internet

JimM1 — Tue, 29 Jul 2025 07:33:59 GMT

@Amymillar If you have and do subscribe to the Sky Max addon feature then it is a call to sky to test and if the find then what does get done, all the details you need linked below so have a read.

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

Re: Sky Internet

Amymillar — Tue, 29 Jul 2025 07:41:52 GMT

I shouldnt have to pay extra and i got told i need a booster

Re: Sky Internet

Daniel0210 — Tue, 29 Jul 2025 07:53:50 GMT

@Amymillar wrote:
We have been told by one of your team

@Amymillar
Just to add that you aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Re: Sky Internet

jamesn123 — Tue, 29 Jul 2025 09:03:51 GMT

@Amymillar

If you dont have the Boost/Max subscription then you wont be able to get a booster, they are only provided through that. Sky do not guarantee full coverage around your home with the base broadband packages so they can indeed tell you that you'll need a booster to cover the whole home & then ask you to pay for it. Thats standard practice across most if not all ISPs.