topic Re: No broadband in Broadband

No broadband

Carl_for_Rose — Mon, 28 Jul 2025 18:16:59 GMT

There was no broadband yesterday and there is no broadband today. I have run all the diagnostics, I have reset the router, I have disconnected and reconnected every connector. I have tried different devices AND reset all of those devices as well.

It. Is. Not. Working.

Also, I am getting a message telling me that my device limit has been reached. What sort of nonsense is that??

Re: No broadband

Highlinder — Mon, 28 Jul 2025 18:24:18 GMT

@Carl_for_Rose Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.