topic No internet in Broadband

No internet

Agad00 — Mon, 28 Jul 2025 10:42:27 GMT

Over the weekend I've been having issues with being told that I am not connected to the Internet.

I have tried all the online tips, trying to reboot etc, turning all appliances off etc, occasionally it comes back on for 5 minutes & then it goes again, leaving us unable to watch any TV.

Can someone advise what to do next, as this issue is driving me nuts

Re: No internet

JimM1 — Mon, 28 Jul 2025 10:50:48 GMT

@Agad00 Two things do you see anything with regards to the hub and links below for you to go look at, service checker will let you know by now if area fault that is affecting just more than you!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: No internet

Agad00 — Mon, 28 Jul 2025 11:00:00 GMT

I've checked both my broadband & my WiFi, & it says there are no issues.

Well I can assure them there is an issue, as I can't see any TV

I thought after rebooting the router, tv booster & mini box, it would have helped.

I can't even get to speak to an actual person. After over 23 years, I'm on the verge of cancelling my contract, as I'm not receiving the service I'm paying for.

Re: No internet

JimM1 — Mon, 28 Jul 2025 11:04:46 GMT

@Agad00 Hopefully you are aware that posting on the Forum you are talking with customers just like yourself and not to sky directly!

We are just all trying to help out! About at the top off the community page explains it all!