https://helpforum.sky.com/t5/Broadband/New-WiFi-installed-2-weeks-ago/m-p/5045771#M505912 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4442273">@KayP2</a>&nbsp;What was newly installed with the sky broadband, see the hub link below!</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub</A></P><P>&nbsp;</P> Sun, 27 Jul 2025 13:48:37 GMT JimM1 2025-07-27T13:48:37Z https://helpforum.sky.com/t5/Broadband/New-WiFi-installed-2-weeks-ago/m-p/5045769#M505911 <P>New internet installed 2 weeks ago. Not working properly.</P><P>&nbsp;</P><P>cannot connect to sky boxes (any of the sky q boxes), only 2 of the 4 ring cameras work, the Alexa won't connect etc.</P><P>&nbsp;</P><P>Gone through the support for each device. Everything points to a problem with the WiFi router.</P><P>&nbsp;</P><P>an extender was left but not installed too. The chap installing it said he had problems with a wire, I don't think he fixed it. Left at short notice without confirming with us that it worked or any testing.</P><P>&nbsp;</P><P>needs an urgent fix</P> Sun, 27 Jul 2025 13:42:27 GMT https://helpforum.sky.com/t5/Broadband/New-WiFi-installed-2-weeks-ago/m-p/5045769#M505911 KayP2 2025-07-27T13:42:27Z https://helpforum.sky.com/t5/Broadband/New-WiFi-installed-2-weeks-ago/m-p/5045771#M505912 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4442273">@KayP2</a>&nbsp;What was newly installed with the sky broadband, see the hub link below!</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub</A></P><P>&nbsp;</P> Sun, 27 Jul 2025 13:48:37 GMT https://helpforum.sky.com/t5/Broadband/New-WiFi-installed-2-weeks-ago/m-p/5045771#M505912 JimM1 2025-07-27T13:48:37Z