topic Re: wifi in Broadband https://helpforum.sky.com/t5/Broadband/wifi/m-p/5045586#M505850 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4442122">@lilly05</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 27 Jul 2025 08:41:18 GMT caesarome 2025-07-27T08:41:18Z wifi https://helpforum.sky.com/t5/Broadband/wifi/m-p/5045584#M505849 <P>i have no wifi and on the box the light it out however when i am on the app it says that there is no problem with the wifi&nbsp;</P> Sun, 27 Jul 2025 08:35:00 GMT https://helpforum.sky.com/t5/Broadband/wifi/m-p/5045584#M505849 lilly05 2025-07-27T08:35:00Z Re: wifi https://helpforum.sky.com/t5/Broadband/wifi/m-p/5045586#M505850 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4442122">@lilly05</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 27 Jul 2025 08:41:18 GMT https://helpforum.sky.com/t5/Broadband/wifi/m-p/5045586#M505850 caesarome 2025-07-27T08:41:18Z