topic Re: Your broadband doesn’t work in Broadband

Your broadband doesn’t work

Clairevulcan2 — Sat, 26 Jul 2025 20:27:49 GMT

Time and time again, I keep having failures in your broadband and I don't want to have to create an account to log in to a community to try and fix it!!

Re: Your broadband doesn’t work

JimM1 — Sat, 26 Jul 2025 20:52:41 GMT

@Clairevulcan2 Call sky tomorrow!

Re: Your broadband doesn’t work

Clairevulcan2 — Sat, 26 Jul 2025 20:55:12 GMT

This is my issue. I shouldn't be referred to a community if their products are rubbish. Zero customer service and as a result I've had no broadband for about a week. The only solution to this below par online service is to call them

Re: Your broadband doesn’t work

JimM1 — Sat, 26 Jul 2025 20:59:02 GMT

@Clairevulcan2 Thats about the sum off it, and choice if you had one was to speak to an agent. But you want the help off sky then you do need to hang in there to speak with them!

Re: Your broadband doesn’t work

Clairevulcan2 — Sat, 26 Jul 2025 20:59:03 GMT

And then I get these emails

Well done *** youve reached level 2!!

absolutely ridiculous

Re: Your broadband doesn’t work

Clairevulcan2 — Sat, 26 Jul 2025 21:02:53 GMT

I have tried, at every opportunity but they're always closed and I keep getting referred to this community. Which at first I didn't comment because I thought, surely they can deal with the issue online, obviously not

Re: Your broadband doesn’t work

JimM1 — Sat, 26 Jul 2025 21:05:56 GMT

@Clairevulcan2 That's about the sum off it, you have your idea what is needed and sticking to it!