topic Re: Camera’s keeps cutting out in Broadband

Camera’s keeps cutting out

Jeani1 — Sat, 26 Jul 2025 02:44:18 GMT

My wifi keeps kicking off my camera's & only my camera's. Use to work fine but now every night my camera's go offline. I have two different brands of camera's too so its not the camera's themselves playing up

Re: Camera’s keeps cutting out

caesarome — Sat, 26 Jul 2025 04:47:42 GMT

@Jeani1

Does your broadband go down at the same time because if it does it could be overnight maintenance taking place.

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Re: Camera’s keeps cutting out

Jeani1 — Sat, 26 Jul 2025 08:09:25 GMT

No its not always the same time & i done the tests already & it says its all good. Most of the time They come back on later but i sometimes have to reset them as if ive changed my wifi. Like i said its only in my two different sets of camera's everthing else is not affected by it, its strange.

Re: Camera’s keeps cutting out

JimM1 — Sat, 26 Jul 2025 08:31:12 GMT

@Jeani1 Are you using Sky Q or sky mini's!

Re: Camera’s keeps cutting out

Jeani1 — Sun, 27 Jul 2025 13:28:10 GMT

Im using Sky Q

Re: Camera’s keeps cutting out

JimM1 — Sun, 27 Jul 2025 13:35:20 GMT

@Jeani1 Has the sky Q been set to go into low power sleep mode for eco settings.

Using the standby settings | Sky Help | Sky.com | Sky Help | Sky.com