topic Re: Now TV Broadband Customer Stranded in Broadband

Now TV Broadband Customer Stranded

OliverWilliams — Fri, 25 Jul 2025 21:30:03 GMT

Hi All,

I was with Now TV Broadband - Powered by Sky and now the contract has been moved across to Sky proper.
I had an email to say the service would continue, however my internet connection has been lost

I cant properly access a Sky account as I dont have a Sky account number and the Now TV Broadband website has gone completely

I cant call sky as I dont have an account number and unable to get through on the phone, the chat bot is no help

Have tried linking my accounts up to my address however the Sky website just says service unavailable or try again later

Please help. I dont want to wait 3 weeks to switch providers when i might already have an account with sky that I just cant access.

Many thanks

Re: Now TV Broadband Customer Stranded

caesarome — Sat, 26 Jul 2025 04:46:24 GMT

@OliverWilliams

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Now TV Broadband Customer Stranded

mckeefry — Mon, 11 Aug 2025 09:06:47 GMT

I am disappointed.

want to watch a film on Sky Go.

i am 79 and find some of the instructions confusing....please help.

the account is paid by my bank Halifax.

but I think my daughter put everything in both our names?

pkease help.