https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5044241#M505443 I'm away on holiday, but my husband is at home and has said that we have no internet but he doesn't no how to reconnect it himself Fri, 25 Jul 2025 07:40:01 GMT Neverforget4 2025-07-25T07:40:01Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5044241#M505443 I'm away on holiday, but my husband is at home and has said that we have no internet but he doesn't no how to reconnect it himself Fri, 25 Jul 2025 07:40:01 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5044241#M505443 Neverforget4 2025-07-25T07:40:01Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5044291#M505459 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3777487">@Neverforget4</a>&nbsp;</P><P>You can follow the directions below or if your husband has access to your Sky account to run the test below.</P><P>&nbsp;</P><P>Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Fri, 25 Jul 2025 08:41:50 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5044291#M505459 Highlinder 2025-07-25T08:41:50Z