topic Internet not working in Broadband

Internet not working

LB321 — Thu, 24 Jul 2025 23:05:18 GMT

Is anyone having issues with their sky internet?

Re: Internet not working

GD1 — Thu, 24 Jul 2025 23:58:33 GMT

@LB321 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet not working

Daniel0210 — Fri, 25 Jul 2025 02:25:28 GMT

@LB321

I noticed you posted shortly after midnight. When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

Re: Internet not working

Plym24 — Fri, 25 Jul 2025 02:55:16 GMT

No internet access and tried everything. No warnings of it going down

Re: Internet not working

Daniel0210 — Fri, 25 Jul 2025 03:00:05 GMT

@Plym24

See the relevant posts from @GD1 and myself above. ISPs like Sky and/or Openreach do not notify customers of potential service issues.