https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5043714#M505256 <P>You are say my connection is ok but the red light is on on by box and I have no connection&nbsp;</P> Thu, 24 Jul 2025 12:33:16 GMT Debbie134 2025-07-24T12:33:16Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5043714#M505256 <P>You are say my connection is ok but the red light is on on by box and I have no connection&nbsp;</P> Thu, 24 Jul 2025 12:33:16 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5043714#M505256 Debbie134 2025-07-24T12:33:16Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5043736#M505264 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4440471">@Debbie134</a>&nbsp;</P> <P>We are customers here who help each other.</P> <P>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 24 Jul 2025 13:02:45 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5043736#M505264 caesarome 2025-07-24T13:02:45Z