topic Re: Wi-Fi dropping out in Broadband

Wi-Fi dropping out

Tommy+sand — Wed, 23 Jul 2025 14:23:43 GMT

The Wi-Fi drops out so if I'm listening to the radio in the kitchen it cuts out and Alexa says it's not conected .
The television picture goes bad and then loses connection so there isn't a picture so I turn everything off at the plug and it comes back .

Re: Wi-Fi dropping out

JimM1 — Wed, 23 Jul 2025 14:51:21 GMT

@Tommy+sand What do you see on the hub when it happens, see the link below!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Wi-Fi dropping out

Tommy+sand — Wed, 23 Jul 2025 16:40:55 GMT

It's white so it appears to be working

Re: Wi-Fi dropping out

JimM1 — Wed, 23 Jul 2025 17:06:39 GMT

@Tommy+sand If you have the full sky max package then you may just need a pod to enhance the wireless wi-fi signal around the property, but to get one you do need to call sky, details all about are below, so take a read!

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee
https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

Re: Wi-Fi dropping out

JimM1 — Wed, 23 Jul 2025 17:08:41 GMT

@Tommy+sand The only other thing to do is look at the WPA value you have set on the hub with your app, WPA3 or -T, may be it's default and WPA2-PSK may be better operation for your devices.

Re: Wi-Fi dropping out

Tommy+sand — Wed, 23 Jul 2025 20:11:09 GMT

How do I check my WPA setting

Re: Wi-Fi dropping out

JimM1 — Wed, 23 Jul 2025 20:16:10 GMT

@Tommy+sand The link below should explain how/what to do, will be wireless security settings.

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a