https://helpforum.sky.com/t5/Broadband/Incorrect-password-sign/m-p/5042593#M504912 <P>Just plugged in the new hub and waited for all the lights to go green then proceeded to put in the Wi-Fi code on my phone and it's coming up incorrect password for my hub.&nbsp;</P> Wed, 23 Jul 2025 06:32:33 GMT Terri63 2025-07-23T06:32:33Z https://helpforum.sky.com/t5/Broadband/Incorrect-password-sign/m-p/5042593#M504912 <P>Just plugged in the new hub and waited for all the lights to go green then proceeded to put in the Wi-Fi code on my phone and it's coming up incorrect password for my hub.&nbsp;</P> Wed, 23 Jul 2025 06:32:33 GMT https://helpforum.sky.com/t5/Broadband/Incorrect-password-sign/m-p/5042593#M504912 Terri63 2025-07-23T06:32:33Z https://helpforum.sky.com/t5/Broadband/Incorrect-password-sign/m-p/5042594#M504913 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4387576">@Terri63</a>&nbsp;first carefully check you are not confusing a letter O or I for the nubers 0 or 1 or vice versa which is very easy to do. If you are sure you are not delete the Sky connection on your phone then power the phone down and reboot and try again as phones can have a corrupted password memory thst needs clearing before they can accept the password.</P> Wed, 23 Jul 2025 06:36:34 GMT https://helpforum.sky.com/t5/Broadband/Incorrect-password-sign/m-p/5042594#M504913 Chrisee 2025-07-23T06:36:34Z https://helpforum.sky.com/t5/Broadband/Incorrect-password-sign/m-p/5042690#M504935 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4387576">@Terri63</a>&nbsp;In the box for the hub, you shoild have recieved a card with all the details on it, and is easier to see and read than looking at the label on the back off the hub if that helps you!</P> Wed, 23 Jul 2025 08:43:21 GMT https://helpforum.sky.com/t5/Broadband/Incorrect-password-sign/m-p/5042690#M504935 JimM1 2025-07-23T08:43:21Z