topic Wifi issues for several weeks in Broadband

Wifi issues for several weeks

Greg97 — Tue, 22 Jul 2025 12:51:41 GMT

Hello we were having problems with our WiFi a few weeks ago ago where we kept loosing connection , and we have just upgraded to a new hub and fibre connection on Monday this week and now still having the same issues

Moderator notes: Edited title to remove PI

Re: Wifi issues for several weeks

caesarome — Tue, 22 Jul 2025 12:52:57 GMT

@Greg97

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Wifi issues for several weeks

jamesn123 — Tue, 22 Jul 2025 15:18:38 GMT

Hi @Greg97

Do any of the lights on your hub change when the issue occurs?