topic Re: No broadband in Broadband

No broadband

sukhdevhargun — Tue, 22 Jul 2025 10:57:13 GMT

No Broadband

Re: No broadband

GD1 — Tue, 22 Jul 2025 11:04:26 GMT

@sukhdevhargun You're not giving the community much to go on with 2 words.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No broadband

sukhdevhargun — Tue, 22 Jul 2025 12:37:06 GMT

No Internet connection,

Connected without Internet error

Re: No broadband

jamesn123 — Tue, 22 Jul 2025 15:10:00 GMT

@sukhdevhargun

Have you completed the line tests that were recommended above?