topic Re: Pretty much no Wi-Fi connection in Broadband

Pretty much no Wi-Fi connection

Ken+Trail — Tue, 22 Jul 2025 10:53:09 GMT

Just had an upgrade to full fibre, however the engineer located my router in a different place to my old one (cabling issues)

I have virtually no Wi-Fi in my study, I have added a netgear router mid way a d wired it into the sky router and it now works on the netgear wireless.

I have Wi-Fi guarantee, can you help

Re: Pretty much no Wi-Fi connection

JimM1 — Tue, 22 Jul 2025 11:24:38 GMT

@Ken+Trail If you do indeed have sky Max then all the details are linked below but you do need to call sky, no other way to do it!

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee
https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

Re: Pretty much no Wi-Fi connection

jamesn123 — Tue, 22 Jul 2025 15:19:24 GMT

@Ken+Trail

Just FYI I would not recommend running whatever 'Netgear' you have alongside any Sky pods so if you get those, remove the 'Netgear' device from your setup.

Re: Pretty much no Wi-Fi connection

Ken+Trail — Sat, 26 Jul 2025 09:30:44 GMT

Hi all sorted now, Contacted Sky and they supplied a Max pod, once I positioned it in the correct place all done. Interestingly it seems that the new router has less of a range than the original router, I can't fault the service I received.

Re: Pretty much no Wi-Fi connection

JimM1 — Sat, 26 Jul 2025 09:37:47 GMT

@Ken+Trail It seems that everyone is pointing towards the Sky Max hub as a range drop in distance with regards to the older SR203, never used a sky Max and would NOT entertain it in the slightest just for the reason that you have to use the app for it!

Newer device, so it may just be the way it is, using a lot higher in the spectrum for Frequency range and also auto channel hop, pod hidden backhaul, all takes a little hit on performance, it is only an ISP supplied with all it's limitations!