topic Re: My internet is not working in Broadband

My internet is not working

Lisa1107 — Tue, 22 Jul 2025 08:14:58 GMT

Hi my Internet is not working it's telling me there is a problem can you help

Re: My internet is not working

Highlinder — Tue, 22 Jul 2025 08:16:08 GMT

@Lisa1107 When it tells you there is a problem, what does it say to fix the fault?

Re: My internet is not working

Lisa1107 — Tue, 22 Jul 2025 08:17:32 GMT

It says my broadband is not working and my WiFi isn't working

Re: My internet is not working

Highlinder — Tue, 22 Jul 2025 08:24:33 GMT

@Lisa1107 Does it say anything about what to do to fix this? Call Sky or are you able to book an engineer from the app?

Re: My internet is not working

Lisa1107 — Tue, 22 Jul 2025 08:35:50 GMT

What number do I ring

Re: My internet is not working

Highlinder — Tue, 22 Jul 2025 08:47:20 GMT

@Lisa1107 If you are not able to action this on the app it can be escalated on the community forum to get you help from Sky. If you would like this done let us know.

Re: My internet is not working

Lisa1107 — Tue, 22 Jul 2025 08:49:02 GMT

Yes please as I'm getting nowhere on the app in the app it's saying everything is connected when it's testing it but then at the same time it's telling me there's a problem with my broadband I'm trying to work currently and need my Internet this is happening a lot lately for one reason or another and very inconvenient

Re: My internet is not working

Highlinder — Tue, 22 Jul 2025 09:20:57 GMT

@Lisa1107 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

Re: My internet is not working

Addie15 — Tue, 22 Jul 2025 10:09:31 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Lisa1107.