topic Re: Moving home broadband in Broadband

Moving home broadband

JamesAnderson_- — Tue, 22 Jul 2025 07:18:32 GMT

I am moving home tomorrow and sky are coming to install it. My broadband has gone off at my present property today.is this usual?

Re: Moving home broadband

Highlinder — Tue, 22 Jul 2025 08:17:24 GMT

@JamesAnderson_- If you are moving out of the property today then it is nornal as you are moving your service to a new property with a home move.

Re: Moving home broadband

JamesAnderson_- — Tue, 22 Jul 2025 08:54:40 GMT

Moving tomorrow not today

Re: Moving home broadband

Highlinder — Tue, 22 Jul 2025 13:20:02 GMT

@JamesAnderson_- Sometimes it can happen with moving as they presume that you no longer need the service at the old property and having it set up at the new property that you can connect straight away without having to wait.

Re: Moving home broadband

jamesn123 — Tue, 22 Jul 2025 15:06:27 GMT

@JamesAnderson_-

There is usually a crossover of around 24hrs where no service is active at either the old or new property.