https://helpforum.sky.com/t5/Broadband/Streaming-Issue/m-p/5041742#M504599 <P>I'm on full fibre 150mbps and my TV is continuously dropping out and buffering while trying to stream. There are no other users in the house and its not a massive house so the distance from the router shouldn't be a problem. Sky's 'broadband tester' say's everythings fine when it isn't and I can't find a number to actually speak to anyone from Sky about this!?</P> Tue, 22 Jul 2025 07:36:16 GMT JT65 2025-07-22T07:36:16Z https://helpforum.sky.com/t5/Broadband/Streaming-Issue/m-p/5041742#M504599 <P>I'm on full fibre 150mbps and my TV is continuously dropping out and buffering while trying to stream. There are no other users in the house and its not a massive house so the distance from the router shouldn't be a problem. Sky's 'broadband tester' say's everythings fine when it isn't and I can't find a number to actually speak to anyone from Sky about this!?</P> Tue, 22 Jul 2025 07:36:16 GMT https://helpforum.sky.com/t5/Broadband/Streaming-Issue/m-p/5041742#M504599 JT65 2025-07-22T07:36:16Z https://helpforum.sky.com/t5/Broadband/Streaming-Issue/m-p/5041791#M504623 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4438795">@JT65</a>&nbsp; The brpadband tester only tests to the router for speed. Wi-Fi in a property is different for everyone. Is the TV in the same room as the router?</P> Tue, 22 Jul 2025 08:31:38 GMT https://helpforum.sky.com/t5/Broadband/Streaming-Issue/m-p/5041791#M504623 Highlinder 2025-07-22T08:31:38Z https://helpforum.sky.com/t5/Broadband/Streaming-Issue/m-p/5041986#M504665 <P>Its in the room next door. Regardless this isn't acceptable. Is anyone actually able to talk to someone or does Sky only offer an endless loop around their website?</P> Tue, 22 Jul 2025 11:40:48 GMT https://helpforum.sky.com/t5/Broadband/Streaming-Issue/m-p/5041986#M504665 JT65 2025-07-22T11:40:48Z https://helpforum.sky.com/t5/Broadband/Streaming-Issue/m-p/5042098#M504689 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4438795">@JT65</a>&nbsp; Do you have a black or white router from Sky when you got the fibre 150 package?</P> Tue, 22 Jul 2025 13:13:23 GMT https://helpforum.sky.com/t5/Broadband/Streaming-Issue/m-p/5042098#M504689 Highlinder 2025-07-22T13:13:23Z https://helpforum.sky.com/t5/Broadband/Streaming-Issue/m-p/5042236#M504751 <P>I got the black router.</P> Tue, 22 Jul 2025 15:34:20 GMT https://helpforum.sky.com/t5/Broadband/Streaming-Issue/m-p/5042236#M504751 JT65 2025-07-22T15:34:20Z