topic Re: Full Fibre in Broadband

Full Fibre

Sors — Mon, 21 Jul 2025 17:53:19 GMT

Had Full Fibre installed today the openreach engineer fitted it .but he couldn't get a signal .the pon light is red so I'm not getting any signal .the engineer said as its a new line it's not switched on further down the line .can someone help

Re: Full Fibre

JimM1 — Mon, 21 Jul 2025 18:05:22 GMT

@Sors That's one for the OR Engineers to address and get working for you! Is it the PON that is red or the LOS you have as a red light!

Re: Full Fibre

Sors — Mon, 21 Jul 2025 18:19:47 GMT

Yes it is .I hope sky don't shut down my original boardband before this is sorted

Re: Full Fibre

JimM1 — Mon, 21 Jul 2025 18:25:03 GMT

@Sors Nothing to do with sky switching you off, it's OR at the Exchange when you have the FF upgrade, sky should leave you all alone as OR have not confirmed a successful Fibre transition!

Could be any kind off error or bad planning on the OR side, only they can sort that one out!