topic Internet connection in Broadband

Internet connection

Adam239 — Mon, 21 Jul 2025 16:10:32 GMT

Hi,

I am getting no internet connection I have done a Reboot but still no connection,

can you help please,

kind Regards

adam

Re: Internet connection

Kev3uk81 — Mon, 21 Jul 2025 16:14:39 GMT

Where abouts are you in the country, my dad is in Hastings east Sussex and has no connection either

Re: Internet connection

JimM1 — Mon, 21 Jul 2025 16:27:00 GMT

@Kev3uk81 @Adam239 What are you seeing on the hub link below, and you could run the service checker but better after the fault about 1 hour later to give sky sometime to see what is going on!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start