topic SKY GLASS/BROADBAND in Broadband

SKY GLASS/BROADBAND

Levanja — Mon, 21 Jul 2025 11:15:35 GMT

I have had zero consistency of connection since morning of Saturday 19th July. AWFUL connection meaning no TV either as Sky glass runs off wifi too and all this whilst paying a ridiculous premium for the total package? I want this resolved ASAP - any news?

Had to HDMI the fight via my own hot spot running through laptop on Saturday with a whole party at minee to watch it

Re: SKY GLASS/BROADBAND

JimM1 — Mon, 21 Jul 2025 11:24:58 GMT

@Levanja If you are not aware, take a look at the page top, community About, customers like you so you are not contacting or speaking to sky direct! If you want and need it instantly then call sky!

Re: SKY GLASS/BROADBAND

GD1 — Mon, 21 Jul 2025 11:55:13 GMT

@Levanja First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.