https://helpforum.sky.com/t5/Broadband/Absolute-shambles/m-p/5040977#M504399 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4437302">@Pehul</a>&nbsp; So the app is saying there is an outage in your area? How long has this been going on for?</P> Mon, 21 Jul 2025 09:48:44 GMT Highlinder 2025-07-21T09:48:44Z https://helpforum.sky.com/t5/Broadband/Absolute-shambles/m-p/5039942#M504370 <P>Diamond vip apparently and yet absolutely no interests in resolving complete broadband outage. Just referencing sla's which are irrelevant in the real</P><P>world.</P><P>Go somewhere else if you have the option</P> Sat, 19 Jul 2025 20:51:57 GMT https://helpforum.sky.com/t5/Broadband/Absolute-shambles/m-p/5039942#M504370 Pehul 2025-07-19T20:51:57Z https://helpforum.sky.com/t5/Broadband/Absolute-shambles/m-p/5040977#M504399 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4437302">@Pehul</a>&nbsp; So the app is saying there is an outage in your area? How long has this been going on for?</P> Mon, 21 Jul 2025 09:48:44 GMT https://helpforum.sky.com/t5/Broadband/Absolute-shambles/m-p/5040977#M504399 Highlinder 2025-07-21T09:48:44Z https://helpforum.sky.com/t5/Broadband/Absolute-shambles/m-p/5041044#M504423 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4437302">@Pehul</a>&nbsp;SLA's are very relevant in the real world as they dictate the response time to faults and fixing them.</P><P>Your VIP level with Sky is entirely irrelevant in the real world, it doesn't provide you with priority from Openreach.</P><P>Those "irrelevant" SLA's will be exactly the same for other providers who use the Openreach network.&nbsp;</P> Mon, 21 Jul 2025 11:03:37 GMT https://helpforum.sky.com/t5/Broadband/Absolute-shambles/m-p/5041044#M504423 daveNOS 2025-07-21T11:03:37Z