No internet

Pennmac — Thu, 17 Jul 2025 00:56:27 GMT

The interver light is orange

Re: No internet

Pennmac — Thu, 17 Jul 2025 00:57:03 GMT

I have No internet

Re: No internet

Daniel0210 — Thu, 17 Jul 2025 04:37:41 GMT

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If your broadband still isn’t working in the morning and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

Re: No internet

Pennmac — Sun, 20 Jul 2025 16:04:57 GMT

Thank you for your reply, every thing came back on within the hour.. Must have just been routine maintenance like you suggested..

topic Re: No internet in Broadband

No internet

Re: No internet

Re: No internet

Re: No internet