topic Re: 28.7 Mbps in Broadband

28.7 Mbps

28-7Mb_s — Sun, 20 Jul 2025 12:38:04 GMT

Just signed up to sky, had it for 3 weeks. 1st 2 weeks seemed stable, monthly payment taken, now connection keeps dropping out.

Using ethernet straight cable from router to pc. no wifi involved.

Getting 28.7 Mbps on a promised minimum speed in the contract of 43.8 Mbps.

Can someone at Sky check into this please. Thanks for your help

Re: 28.7 Mbps

caesarome — Sun, 20 Jul 2025 12:42:18 GMT

@28-7Mb_s

This is a community where customers help each other so you are not talking to Sky.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: 28.7 Mbps

28-7Mb_s — Sun, 20 Jul 2025 12:45:13 GMT

Thanks for your prompt reply.

apologies i was under the impression there were sky employees here

is there anyway of escalating to sky employee in this forum? if so could you share the link

i prefer chat msg to telephone, as i have a disability

thanks once again for your help

Sky employees joining this forum?

28-7Mb_s — Sun, 20 Jul 2025 12:51:22 GMT

Hi there sky

i just thought i would suggest you might like to create a live chat or have employees joining this kind of forum

it is 2025 after all...

thanks

Re: 28.7 Mbps

Daniel0210 — Sun, 20 Jul 2025 12:56:46 GMT

@28-7Mb_s
If you have health issues that affect your ability to communicate, it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at the related links here… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

Re: 28.7 Mbps

28-7Mb_s — Sun, 20 Jul 2025 13:03:15 GMT

Ok i shall do without my internet on a sunday

i will contact sky on Monday morning

seems pretty poor, havent even been with sky for more than 21 days...

any users of this forums know any way to check total speed history over time of my having been connected? sky only seems to give me 2 days average

thanks once again

Re: 28.7 Mbps

Daniel0210 — Sun, 20 Jul 2025 13:09:51 GMT

@28-7Mb_s wrote:

Ok i shall do without my internet on a sunday

i will contact sky on Monday morning

@28-7Mb_s

I'm fortunate enough to not need the services of the Accessibility Team but look through that first link. I don't know their operating hours especially at the weekend.

Re: 28.7 Mbps

JimM1 — Sun, 20 Jul 2025 13:20:31 GMT

@28-7Mb_s Service checker will show you the daily average for each day connected direct to the Hub, just expand the Broadband > arrow to go see it! Link is below and a couple off links all about speed explained.

https://www.sky.com/servicechecker

https://www.sky.com/help/articles/broadband-speeds-explained

And for speed related issues good read.
https://www.ispreview.co.uk/index.php/2020/12/why-buying-gigabit-broadband-doesnt-always-deliver-1gbps.html

Re: 28.7 Mbps

28-7Mb_s — Sun, 20 Jul 2025 13:29:17 GMT

Here's your speed history (Last 1 day)

Graph of Here's your speed history (Last 1 day)

28.7Mb/s

28.7

Daily average

16 Jul

thats all it gives me

Re: 28.7 Mbps

JimM1 — Sun, 20 Jul 2025 13:41:32 GMT

@28-7Mb_s What hub do you have connected, see the link! Also if you can say, what type of OR Master socket are you connected to!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub