Broadband issues

Kev131313 — Sun, 20 Jul 2025 07:27:34 GMT

Hi,I keep having issues with my broadband, it keeps going off. Has been for a long time now. Tried texting the engineer who told me to text him if I'm still having issues but he never replied

Re: Broadband issues

JimM1 — Sun, 20 Jul 2025 07:56:18 GMT

@Kev131313 For anyone on the Forum that you would like to try and assist you with your issue and if it is possible then you do need to supply more information to what is going on, that starts with what is the issue, here below some links to get you started.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

topic Broadband issues in Broadband

Broadband issues

Re: Broadband issues