topic Re: No wifi in Broadband

No wifi

Muggedbysky — Sat, 19 Jul 2025 21:01:26 GMT

Hi All

It seems the only way to get a Sky engineer out to fix a problem which the can't fix remotely is to ask you guys how to fix my non working WiFi. Ive done the standard robot engineer things like turn it off and back on, disconnected everything and reconnect it back again. Yet it appears that's not fixed anything. God forbid i could actually speak to someone. So if you do have exceptional skills that the IT robot doesn't have then you might be able to help. I don't expect you to do it for free, and I will recommend you get 50% off your next Sky bill. Which i think is only fair seeing as your doing their job for them.

Many Thanks

Re: No wifi

caesarome — Sat, 19 Jul 2025 21:33:31 GMT

@Muggedbysky

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No wifi

JimM1 — Sun, 20 Jul 2025 07:27:09 GMT

@Muggedbysky You also need to supply all the useful information that is required for the Forum to have any chance that is what service are you connected too, fttc or fttp (copper/Fibre) type of sky modem you are using, anything you see when the fault occurs so some links below to get started.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start