Streaming & WiFi issue

Gem976 — Sat, 19 Jul 2025 20:04:52 GMT

Hi,

I am constantly having issues with our wifi and streaming on TV. It is not working again tonight, we can't pull up some channels and our Netflix, BBC IPlayer & ITVX won't load.

Re: Streaming & WiFi issue

caesarome — Sat, 19 Jul 2025 21:28:31 GMT

@Gem976

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

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Streaming & WiFi issue

Re: Streaming & WiFi issue