WiFi not been working

Gila — Sat, 19 Jul 2025 19:06:33 GMT

The WiFi has been terrible for the last week. I've done a broadband test and it says 'good' but it's not true and the tv is constantly buffering. I'm constantly having to use 5G on my phone and disconnect from the WiFi. I'm not sure what I'm paying for at this point.

Re: WiFi not been working

Daniel0210 — Sat, 19 Jul 2025 19:39:56 GMT

@Gila
If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

topic Re: WiFi not been working in Broadband

WiFi not been working

Re: WiFi not been working