topic WiFi nor connecting in Broadband

WiFi nor connecting

Charlottemered — Sat, 19 Jul 2025 19:33:23 GMT

Have set up new gigafast Sky WiFi max Hub and our phone just keep disconnecting from the WiFi. I don't really understand why this is happening: the computer connected directly with the ethanet cable is working fine but our phones are not staying connected dispite the constant reconnecting to the network and the system saying there's no issue with WiFi. Please can you advise what we can do and help look into this

Re: WiFi nor connecting

Tom-W19 — Sun, 20 Jul 2025 07:41:50 GMT

Hi @Charlottemered

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147