topic Re: WiFi max in Broadband

WiFi max

Ptg1174 — Sat, 19 Jul 2025 13:00:37 GMT

I'm paying for WiFi max but I've never received anything to boost WiFi or am I misunderstanding this ?

Re: WiFi max

peter-marlow+1966 — Sat, 19 Jul 2025 13:19:30 GMT

What problems are you having , please can you tell us so we can try to help you, we are all fellow customers on here like yourself so the more information you can give the better

Re: WiFi max

Ptg1174 — Sat, 19 Jul 2025 13:29:42 GMT

Thanks for the reply, My WiFi drops quite regularly and as I said I'm paying for WiFi max , I thought I'd have received something to plug in for WiFi max am I wrong ?

Re: WiFi max

peter-marlow+1966 — Sat, 19 Jul 2025 14:17:22 GMT

Do you have a white wifi max router,?

Re: WiFi max

Ptg1174 — Sat, 19 Jul 2025 14:53:03 GMT

Yeah white router

Re: WiFi max

daveNOS — Sat, 19 Jul 2025 14:59:37 GMT

@Ptg1174 wrote:
Thanks for the reply, My WiFi drops quite regularly and as I said I'm paying for WiFi max , I thought I'd have received something to plug in for WiFi max am I wrong ?

@Ptg1174 Sky do not send out boosters/pods as default when you subscribe to WiFi max, they only do so if you do not get the guranteed WiFi speed in every room, you have to request them and even then you are not guranteed to get one as Sky may choose to send out an engineer first to check your set up.

Re: WiFi max

peter-marlow+1966 — Sat, 19 Jul 2025 15:05:31 GMT

What is your broadband speed ?

Re: WiFi max

Ptg1174 — Sat, 19 Jul 2025 15:55:08 GMT

Thanks for reply I'm just trying to figure out what I'm paying for as I pay for WiFi max every month

Re: WiFi max

peter-marlow+1966 — Sat, 19 Jul 2025 15:56:34 GMT

That may be for the router

Is it separate on your broadband bill

Re: WiFi max

Ptg1174 — Sat, 19 Jul 2025 15:57:31 GMT

I'm on full fibre gigafast, when I signed up agent said they would discount WiFi max I just thought I'd get a plug in

Re: WiFi max

Ptg1174 — Sat, 19 Jul 2025 15:58:05 GMT

Yeah separate on my bill

Re: WiFi max

TimmyBGood — Sat, 19 Jul 2025 17:06:36 GMT

@Ptg1174 wrote:

when I signed up agent said they would discount WiFi max I just thought I'd get a plug in

Only if claimed under the terms of the 'Enhanced Wall to Wall WiFi Guarantee'. Nothing but the Max Hub is despatched by default.

Re: WiFi max

daveNOS — Sat, 19 Jul 2025 17:16:28 GMT

@Ptg1174 wrote:
Thanks for reply I'm just trying to figure out what I'm paying for as I pay for WiFi max every month

@Ptg1174 This is what you are paying for with WiFi Max,

Sky WiFi Max

Add this to one of our Part Fibre or Full Fibre Sky Broadband packages to get:

Our fastest WiFi Guarantee - WiFi in every room or money back.
Advanced security for safer browsing.
Parental controls to take charge of your home WiFi.
Engineer visits at a time that suits you.
Mobile data for broadband outages.
Prioritise a device for an enhanced connection.

@peter-marlow+1966 The extra cost each month has nothing at all to do with the router.

Re: WiFi max

peter-marlow+1966 — Sat, 19 Jul 2025 17:29:46 GMT

I have gigafast broadband 900mps with sky wifi max hub and i pay for the hub each month on my broadband bill so that why i asked

Re: WiFi max

peter-marlow+1966 — Sat, 19 Jul 2025 17:33:18 GMT

I was asking that why, if you are not getting wifi all over the house and you had sky q before with muitroom like i did then you can ask for booster pod to help with the signal i did and got 1

Re: WiFi max

daveNOS — Sat, 19 Jul 2025 18:45:03 GMT

@peter-marlow+1966 Sky do not charge a monthly fee for the hubs, they never have.

Re: WiFi max

peter-marlow+1966 — Sat, 19 Jul 2025 18:48:00 GMT

daveNOS

I am afraid you are wrong

copy of my bill

Re: WiFi max

peter-marlow+1966 — Sat, 19 Jul 2025 18:48:36 GMT

I am a diamond v I p member aswell

Re: WiFi max

peter-marlow+1966 — Sat, 19 Jul 2025 18:52:30 GMT

I have had sky gigafast broadband and sky wifi max since January last year and my first year i got a discount on my sky wifi max of nothing to pay and now have another discount on it it is normally £10 a month for sky wifi max hub on top of your broadband package

Re: WiFi max

peter-marlow+1966 — Sat, 19 Jul 2025 18:56:30 GMT

Ptg1174

As you have a sky wifi max hub you will be paying for the hub on top of your broadband bill, look on the my sky app at your bills