topic Re: Help Offer Phone Calls in Broadband

Help Offer Phone Calls

AlanO57 — Sat, 19 Jul 2025 13:19:58 GMT

We are receiving calls from an 0780 number on our landline advising there is a problem with our broadband. We have checked this in the app each time & not found a problem so have made excuses to get them to phone back another time. Has anyone any knowledge or advice with this? Many thanks for any help with this, regards Ollie

Re: Help Offer Phone Calls

caesarome — Sat, 19 Jul 2025 15:23:10 GMT

@AlanO57

It will be a scam call as Sky doesn't call customers to let them know of faults, so if you can and if the number is the same try blocking it.

Re: Help Offer Phone Calls

TimmyBGood — Sat, 19 Jul 2025 16:43:52 GMT

@AlanO57

ISPs don't make such calls: the extremely slim profit margin on domestic broadband just doesn't permit this. As @caesarome indicates, it's always the start of a scam.

Re: Help Offer Phone Calls

AlanO57 — Sun, 20 Jul 2025 00:09:15 GMT

Thanks Guys, we had suspicions but are new to Sky so your help is much appreciated. Unfortunately they only use the landline but we're looking into what we can do with that. All best & regards Ollie.