topic No connection in Broadband

No connection

Ashley106 — Sat, 19 Jul 2025 13:53:56 GMT

My internet service was not working all day yesterday - I thought it might be weather related - however it is 14.52 the day and my service has not resumed - I have done all the checks. Can you asssist me please- I require my internet for work purposes.

Re: No connection

peter-marlow+1966 — Sat, 19 Jul 2025 14:28:59 GMT

I would call sky about this issue

Re: No connection

caesarome — Sat, 19 Jul 2025 15:19:12 GMT

@Ashley106

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.