https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039613#M503948 <P>Your&nbsp; router&nbsp; is screwed&nbsp; to the wall ?&nbsp;&nbsp;</P> Sat, 19 Jul 2025 13:31:33 GMT peter-marlow+1966 2025-07-19T13:31:33Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039498#M503921 <P>Hi I got my new broadband install yesterday&nbsp;</P> Sat, 19 Jul 2025 11:59:10 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039498#M503921 Rach78 2025-07-19T11:59:10Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039515#M503923 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4436903">@Rach78</a>&nbsp;</P> <P>Ok, do you have a question about it ?</P> Sat, 19 Jul 2025 12:10:24 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039515#M503923 caesarome 2025-07-19T12:10:24Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039596#M503939 <P>Hi my landline has been disconnected since installation&nbsp;</P> Sat, 19 Jul 2025 13:19:31 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039596#M503939 Rach78 2025-07-19T13:19:31Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039602#M503941 <P>You plug the phone&nbsp; into the phone&nbsp; socket&nbsp; in the back of the hub&nbsp; for it to work, once you go full fibre&nbsp; the old phone line&nbsp; does not&nbsp; work&nbsp; any more&nbsp;</P> Sat, 19 Jul 2025 13:23:04 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039602#M503941 peter-marlow+1966 2025-07-19T13:23:04Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039604#M503943 <P>Oh I wasn't told this I need to call them and they have put my router in wrong room&nbsp;</P> Sat, 19 Jul 2025 13:24:44 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039604#M503943 Rach78 2025-07-19T13:24:44Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039607#M503944 <P>Is your&nbsp; router connected to&nbsp; one of these?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000017516.jpg" style="width: 1075px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/111761i0F85F3DEE4C7DDA3/image-size/medium?v=v2&amp;px=400" role="button" title="1000017516.jpg" alt="1000017516.jpg" /></span></P><P> if so you&nbsp; have full fibre&nbsp; to the property&nbsp; and you just need to plug&nbsp; your&nbsp; house phone&nbsp; into the uk phone&nbsp; socket&nbsp; on the back of the router&nbsp;</P> Sat, 19 Jul 2025 13:27:59 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039607#M503944 peter-marlow+1966 2025-07-19T13:27:59Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039608#M503945 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4436903">@Rach78</a>&nbsp;If you can take a look at the link below, say which hub you have and also a link about the hub lights! If you do have the Sky Broadband Hub, then you need all 4 Lights lit green, and the phone does take 24-48hrs all to gel together after a change over and connected to the back off the hub!</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub</A></P><P>&nbsp;</P><P>This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P> Sat, 19 Jul 2025 13:29:31 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039608#M503945 JimM1 2025-07-19T13:29:31Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039610#M503947 <P>It's screwed to wall lol no way I can take it off I don't think&nbsp;</P> Sat, 19 Jul 2025 13:29:46 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039610#M503947 Rach78 2025-07-19T13:29:46Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039613#M503948 <P>Your&nbsp; router&nbsp; is screwed&nbsp; to the wall ?&nbsp;&nbsp;</P> Sat, 19 Jul 2025 13:31:33 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039613#M503948 peter-marlow+1966 2025-07-19T13:31:33Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039619#M503951 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3587.jpeg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/111762i73BC38FBDEDBE80D/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_3587.jpeg" alt="IMG_3587.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3589.jpeg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/111763i43019DC29B670853/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_3589.jpeg" alt="IMG_3589.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3589.jpeg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/111764iBA53514979C59534/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_3589.jpeg" alt="IMG_3589.jpeg" /></span></P><P> </P> Sat, 19 Jul 2025 13:34:42 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039619#M503951 Rach78 2025-07-19T13:34:42Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039620#M503952 <P>Last pic is where I can take it off&nbsp;</P> Sat, 19 Jul 2025 13:35:05 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039620#M503952 Rach78 2025-07-19T13:35:05Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039634#M503963 <P>Sorry I can't take it off&nbsp;</P> Sat, 19 Jul 2025 13:46:01 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039634#M503963 Rach78 2025-07-19T13:46:01Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039637#M503965 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4436903">@Rach78</a>&nbsp;Does not matter about the picture, where are you located area wise, UK or the ROI!</P> Sat, 19 Jul 2025 13:50:01 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039637#M503965 JimM1 2025-07-19T13:50:01Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039661#M503969 <P>That is not your&nbsp; router , that is your&nbsp; optical network terminal that the router&nbsp; is plugged&nbsp; into&nbsp;</P> Sat, 19 Jul 2025 14:08:45 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039661#M503969 peter-marlow+1966 2025-07-19T14:08:45Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039662#M503970 <P>I'm confused&nbsp;</P> Sat, 19 Jul 2025 14:10:08 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039662#M503970 Rach78 2025-07-19T14:10:08Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039665#M503971 <P>The router&nbsp; is at the other end of the black lead with the yellow&nbsp; connector&nbsp; and on the the back of the router&nbsp; is&nbsp; two phone&nbsp; sockets for the house phone&nbsp; to plug&nbsp; into&nbsp;</P> Sat, 19 Jul 2025 14:11:39 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039665#M503971 peter-marlow+1966 2025-07-19T14:11:39Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039667#M503972 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4436903">@Rach78</a>&nbsp;The other end off the black cable with the yellow plugs, The link earlier in the post shows you all the sky hubs and how to connect to that ONT and also where to plug the landline into! Post 7...</P> Sat, 19 Jul 2025 14:13:13 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039667#M503972 JimM1 2025-07-19T14:13:13Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039669#M503973 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3590.jpeg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/111768i6AF39286A007E902/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_3590.jpeg" alt="IMG_3590.jpeg" /></span></P><P> </P> Sat, 19 Jul 2025 14:14:36 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039669#M503973 Rach78 2025-07-19T14:14:36Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039677#M503976 <P>Look on the back of your&nbsp; router&nbsp; and you will&nbsp; see the ports,&nbsp; where you can plug&nbsp; ethernet cables in and a phone&nbsp;</P><P>Not the optical network terminal box that's&nbsp; the box the fibre optic cable&nbsp; comes&nbsp; into your&nbsp; house&nbsp; and the router / hub is connected&nbsp; to so it can work&nbsp;</P><P>The photos&nbsp; you have posted are for the ont box not the router&nbsp;</P> Sat, 19 Jul 2025 14:22:20 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039677#M503976 peter-marlow+1966 2025-07-19T14:22:20Z https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039693#M503983 <P>Thanks for your help I have sky coming out to resolve this for me 🥳</P> Sat, 19 Jul 2025 14:33:13 GMT https://helpforum.sky.com/t5/Broadband/My-broadband/m-p/5039693#M503983 Rach78 2025-07-19T14:33:13Z